Top Load Leak Issue


(cheery music) – [Narrator] We take pride in producing quality bottled water dispensers. That’s why we’re here to help on the rare occasion when
something goes wrong. We’ll walk you through troubleshooting your top load dispenser if
you’ve discovered the best water dispenser. All you need is a few
minutes and a cup or pitcher. Please note that you should never remove the top cover of your dispenser. It’s attached with a
precision sealed gasket and removing it can cause leaks
and will void your warranty. Before we get started if
you noticed a slow drip from one of the spouts
it’s possible that a slight mineral buildup has
developed inside of the tap. Try flushing your dispenser
to clear the buildup. For instructions, click here. If water is collecting on top of the unit, the most common cause is the water bottle. A bottle in poor condition can
cause the unit to overflow. If the dispenser is
equipped with hot water, the bottle may be warm to the touch. Now turn off the rear switches
and unplug your dispenser. Be careful, as some water
may have reached the floor. After unplugging the dispenser
carefully remove the bottle. Clean up any water that you see. After removing the bottle we will now remove the probe receptacle. Gently pull up on the rear
handle of the leak guard to remove it from your dispenser. If you have this type of receptacle, simply turn it
counter-clockwise, then lift. Once you have taken it off, turn it over and inspect it
for warping or other damage. All parts should be
completely round like these. If you see any damage
or warping, stop here and contact customer care. If the receptacle is fully intact, we’ll want to make sure the dispenser does not have an internal leak. Dispense water from the cold tap until the water level is about an inch above the plastic baffle. Be sure to thoroughly
clean up any water on and around the dispenser. Now allow the unit to sit
undisturbed for one hour. This would be a good
time to cross something off your to-do list while you wait. Now we’re going to check
around the dispenser. If everything’s dry and the
water level in the reservoir has not changed that means
the bottle was the source of the leak and it’s an easy fix. Simply put your receptacle back into place and purchase a new water bottle. Your ready to resume enjoying
your Primo top load dispenser. If the issue is caused by a Primo bottle give our customer care team a
call and we’ll make it right. If you did discover any water
on or around the dispenser after an hour please contact
our customer care team for further assistance. We hope that this video has been helpful in diagnosing and resolving your issue. Should you ever require
any further assistance, please contact our customer care team to speak with a
knowledgeable representative.


24 Responses

  1. Timothy Bunn

    September 17, 2015 11:20 pm

    I purchased my Primo(Pioneer) model#900115 in2008.
    The hot water tap lasted less than a year before a split occupied in the tap. I replaced the tap, then a split appeared in the receptacle inlet connector conduit. So since 2009 I was never able to have it working. zI pugged off inlet PVC., as the splint was at the beginning of inlet conduit. I have continued to use cold water cooler. I am in the market now for another. The old one still works, just wearing out. By the way, I
    tried to buy the other piece broken, but there was no such part available.
    Will you help bear the burden of another, hopefully one not with previous problem?
    Sincerely, Timothy K. Bunn
    Ph. 702-564-5495
    oldmanof [email protected]
    1100 Center St. #512
    Henderson, NV 89015
    Original contract# 32800

  2. Alonzo Guy

    June 5, 2016 4:46 pm

    the models you have showing isn't the one I own and in your help guide still isn't the model I have even supplying my model number,

  3. Derek Nicholson

    December 2, 2016 4:39 am

    I have the YL1133AS and ran only 3 5 gallon jugs of water through it before it started leaking out of the cold tap. I figured it was something major and we had already had it for a while so I assumed it was a lost cause. However, I came across more information on how to "clean" the taps to free the minerals and whatnot that could be causing it. I've attempted the bleach remedy multiple time and have had no success whatsoever. I was just curious if there is more to it than directed via the link in the video above? Pretty depressing when you can't count on a device that costs as much as these do to last more than a couple of jugs of water. Please advise.

  4. n33se

    May 28, 2017 4:32 pm

    My water dispenser leaks from the (leak guard) probe receptacle. Right through the crack where it meets the actual cooler. We've had this water dispenser less than six months. We had a bottom loader Primo dispenser before this one and that one also stopped working within a year of purchase. It wouldn't pull the water up from the bottle to dispense it.

  5. Bob

    June 13, 2017 4:13 am

    Hope you take pride in helping me fix mine then. Our leaked all over the floor making a huge mess. After troubleshooting
    Any top seal issues I turned it around and saw a black foam coated hose leaking. Its like 1/2" diameter, not small. At first I thought it was a overflow tube because it was just hanging. Turns out there is a rubber elbo piece that was just zip tied on (No hose clamps) it it must have slowly come undone from normal use. Now I have to disinfect, buy hose clamps. Turns out all the elbos are zip tied. Shoddy workmanship.
    A fail of that important elbow means 100 percent of the water just flows right out the bottom like a faucet. 5 gallons.

  6. resolute 123

    July 13, 2017 12:24 am

    Might want to check your links. Clicked on your tap link for cleaning instructions, to which I got "Page not found."

  7. Nick K

    November 19, 2017 2:20 am

    My switches are missing….I mean completely gone. Why is that? Yes I did buy it off of OfferUp, but it look like it was in really good condition and may have been refurbished or something. But it has coils in the back and plugs in. Just where the switches are supposed to be located there are just White Caps there

  8. grine zilla

    February 27, 2018 10:27 pm

    These dispensers are junk bought one brand new out-of-the-box and was leaking from inside somewhere around the reservoir can’t tell unless I take it completely apart thanks Primo for your shitty product

  9. Juan Nunez

    July 17, 2018 3:33 pm

    It's my second Primo Dispenser Leaking What's A Good Alternative Brand That Offers Quality

  10. Muhammad Saqib

    October 16, 2018 9:12 am

    I bought watrr dispenser and after attaching bottle with dispenser and plug in. After 10 minutes dispenser leak the water. Can any one guide

  11. Bealz Afuzz

    October 24, 2018 3:17 pm

    Why does no one mention the possibility of a hole in the bottle causing and air leak situation? I have received several split seam bottles that don't leak until inverted.

  12. rhuevyk

    December 31, 2018 4:58 pm

    Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver.

    1. Turn energy saving switches to OFF.

    2. Unplug power cord from wall outlet.

    3. Remove water bottle.

    4. Move appliance away from wall to gain access to the back.

    5. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket.

    6. Remove the cap from a spare empty 5 gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle.

    7. Apply the cleaning bottle to the dispenser.

    8. Allow the cleaning solution to fill the reservoirs.

    9. Wait 10 minutes then drain the water from the reservoirs as described in step 5.

    10. Rinse the bottle and fill with only hot tap water and apply it to the dispenser.

    11. Place a two gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5).

    12. Replace the silicone plug and drain cap.

    13. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON.

  13. beli trujillo

    March 31, 2019 6:26 pm

    I had a leak from the cold water spout ,tried everything Primo advised!! Didn’t work I was ready to trash it, but thought before I do let me open the front panel to see what it looks like. So I pried it open in the front where it’s says “PRIMO” using a flathead screw driver. The problem was easy to see why this happens, where the spouts are and the top button have this long stem when pressed down pushes the lever down. If they are not aligned correctly, or slightly off can cause a drip, or no water to come out. So I aligned the best way I could by keeping the stems in the slot of the water flaps then placed the front part panel and pushed on, but not all the way just enough to test it. I tested it to make sure both water tabs dispense freely and stop when released, then adjusted slightly as I went along. Took about 7 tries of placing the stems and tabs aligned, then closed the panel. (When opening I broke the manufacture tabs that keep it tightly shut, but was able to replace without any problem) Finally fixed and it had nothing to do with the water bottle. If it can be helped it would recommend buying a unit that has the spouts out in front and showing, probably less chances if this happening,or at least easier to fix yourself.

  14. Anahi Padilla

    May 16, 2019 10:32 pm

    Top spill proof cap leak: there is a rubber thingy that is very flimsy that goes over the overflowair hole on the inside if the ring. If theres a hole in that, and there is mostly, youll leak all over the place. Plug the overflow hole somehow and ill bet your leak is gone but then you wont have good water pressure/suction if you dont replace the rubber cap thingy whatever it is.

  15. Israel Olivas

    July 24, 2019 1:06 am

    Cold water side was leaking, I took it apart slapped it back together and still leaked. Took it apart a second time and washed that bad boy, no leak the second time. Has not leaked since.


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